Refund and Returns Policy
Effective Date: January 17, 2025
At Opalxssbeau, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our straightforward refund and returns policy.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and include all packaging and tags.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return
- Contact us at contact@opalxssbeau.com with your order details and reason for the return.
- Our team will provide a return authorization and instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
- Once we receive and inspect the returned item, you will be notified of the refund status.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Exchanges
- We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.
Non-Refundable Items
- Gift cards.
- Items purchased on final sale or clearance.
Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, notify us within 7 days of delivery. We will arrange for a replacement or refund.
Contact Us
For questions or assistance with our Refund and Returns Policy, please contact us:
Phone: (570) 288-0304
Email: contact@opalxssbeau.com
Address: 47 E Vaughn St, Kingston, Pennsylvania (PA), 18704
Thank you for choosing Opalxssbeau. We are dedicated to providing quality products and excellent customer service!
